Assistant Field Service Engineer [Singapore]

Engineering
Singapore
Posted 1 year ago

Serving our customers who are in the business of production/machinery, you will be trained to install and setup machinery such as CNC/Edging/Panel Saws and some Air Pollution Control Systems. You will be the first line of support to the customer’s technician/factory manager/operator in the areas of troubleshooting electrical/mechanical/PLC/HMI/servos/sensors, routine maintenance and end user training.

Reporting to

  • Dual Reporting
    • Head of Field Services
    • Director of Sales (Singapore)

Requirements

  • Education or Knowledge in Electrical/Electronic/Mechanical/Embedded Systems Engineering
  • Ability to communicate with China customers and other Asia customers through verbal and electronic means.

Roles and Responsibilities

  • To install/attend to customer’s machinery issues promptly, within our service guidelines.
  • [On job training] Troubleshoot and find out issues relating to machinery
  • Prepare necessary paperwork such as safety documents
  • Prepare and submit field service reports on time
  • Communicate to Head of Field Services and related Management  on issues/customer feedback
  • Short Overseas Projects within Asia after assessment of capabilities.

Character Values to Succeed in this Job

  • Patient and tolerant team player
  • Lifelong learner that enjoys working in a challenging and niche industry in Singapore
  • Pursues customer satisfaction
  • Enjoys learning about wood working and some air pollution control solutions for its related industries such as fibre cement, furniture and furnishing manufacturing, etc.
  • Professionalism

Markets to Cover

  • Singapore

Job Features

Job CategoryService and Support

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