Assistant Field Service Engineer [Malaysia]

Posted 1 year ago

Serving our customers who are in the business of production/machinery, you will be trained to install and setup machinery such as CNC/Edging/Panel Saws and some Air Pollution Control Systems. You will be the first line of support to the customer’s technician/factory manager/operator in the areas of troubleshooting electrical/mechanical/PLC/HMI/servos/sensors, routine maintenance and end user training.

Reporting to

  • Reporting to
    • Operations Director


  • Diploma/Degree in Electrical/Electronic/Mechanical/Embedded Systems Engineering
  • Ability to communicate with China/Asia based customers through verbal and electronic means.

Roles and Responsibilities

  • To attend to customer’s machinery issues promptly
  • [On job training] Troubleshoot and find out issues relating to machinery
  • Prepare necessary paperwork such as safety documents
  • Prepare and submit field service reports on time
  • Communicate to Head of Field Services and Management on issues/customer feedback
  • Short Overseas Projects within Asia after assessment of capabilities.

Character Values to Succeed in this Job

  • Patient and tolerant team player
  • Lifelong learner that enjoys working in a challenging and niche industry in Malaysia
  • Pursues customer satisfaction
  • Enjoys learning about wood working and some air pollution control solutions for its related industries such as fibre cement, furniture and furnishing manufacturing, etc.
  • Professionalism

Markets to Cover

  • Malaysia

Job Features

Job CategoryService and Support

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